Metastar

Custom web design and website development


NEW

Legit website communications >> 11.03.2010, 01:10

FAQ

We realise that it can be daunting to establish a new brand and/or set up a website, so we compiled a list of frequently asked questions.

Are there extra charges I might need to pay?
The price we give you at project start covers all costs. You would only need to pay additional monies if your project exceeds our agreed schedule without any wrongdoing on our part and you agree to pay the extra amount. Please bear in mind that we do not provide domain names and website hosting, so you will also have to cover the relevant external fees.
Can I check the progress of my website development?
Yes. We upload your web pages to a password-protected area on our website and supply you with the necessary credentials. Just log in and see what has been done so far!
Do I need to use a local website service provider?
Not at all! We work with clients in Germany on a monthly basis and have also delivered web pages in French, Italian, Polish and Swedish.
How long will the development of my website take?
It depends on your requirements. Once we have assessed the relevant criteria, we are able to give you a time frame. We won't make promises we cannot keep, but we do rely on your cooperation. We are only able to stick to deadlines as long as you provide us with the necessary data.
How much maintenance is required once my site is live?
The amount of maintenance depends on the size of your business and the type of your website. An online shop needs much more maintenance than a small information-only website. Also, if you want to pursue regular search engine optimisation, you will need to constantly monitor your site's rankings and keep an eye on your competition.
If I already have a site, can you help me improve it?
Yes. We can redesign, optimise your website's code and/or add content to an existing site.
When do I need to pay for my new website?
Customers pay 25% of the agreed contract fee up front, another 25% when the design is approved and the remaining 50% once the site is completed.

If our website does not answer your question(s), please let us know. We are more than happy to assist you with any inquiries you might have. With your permission we also would like to take the opportunity to add your valuable inquiry to our FAQ, so that other customers can benefit from your curiosity.


Language: English | German

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